What is Enhanced Online Security?

Enhanced Online Security is our Log In authentication system for Online Banking. It utilizes multiple layers of security to ensure that your accounts and information remain secure. Enhanced Online Security protects you from fraud and identity theft by preventing unauthorized access to your accounts.

How do I enroll?

Enhanced Online Security is very easy to use and there is no software to install. Everyone enrolled in Bank of the Valley's Online Banking is automatically protected by our Enhanced Online Security with multiple layers of online protection.

How does Enhanced Online Security work?

The system uses multiple layers of security ensuring unauthorized users cannot gain access to your accounts. We do this by verifying three important criteria:

1. Your Log In Credentials – Access ID and Password must match with our system records or access is refused.
2. Your Device – We check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to answer a Security Challenge question to ensure your identity.
3. Your Location – If access is being requested from an unusual geographic location, we may ask you to answer one of your Challenge questions before giving you access.

When you are logging in, our Extended Validation Certificate will display as a "green bar" in your browser address bar. You can always enter your credentials with the assurance that if your browser address bar is green, your connection is safe. It is a known and trusted way to verify the authenticity of a website.

Security you can check:

Before entering your password or answering the Security Challenge, check your browser’s address bar. We’ve added an additional layer of security that shows if you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us.

Here's how the GREEN address bar may appear in your browser.